Shipping & Refund Policy

Shipping Terms and Conditions

Shipping (Australia only)

Only orders to Australian addresses and PO Boxes will be accepted by our online store.

Overseas requests should be emailed to admin@simplyhoney.com.au. Please note that import restrictions may not allow the honey to enter the country.

When your order has been received, it will be reviewed by our warehouse team. If there is missing information, we will contact you. Incorrect details in the shipping information may cause your order not to be delivered.

Australia Post and Aramex (Fastway) are our preferred freight service providers. If you require your order to be left without a signature, please advise in the notes section “Authority to Leave” (ATL) and provide clear, concise instructions where the goods are to be left. Please note, this is the information that will be provided by us to our freight carriers.

Orders will be dispatched by our team within 1-2 business days of purchase. Please note, we only ship Monday – Friday (excluding public holidays)

Shipping delays may occur during busy periods, eg Christmas, Free Shipping, Public Holidays and business holiday closures between Christmas and New Year.

Shipping rates and terms are subject to change without notice.

Return Policy

AB’s Honey has a 100% satisfaction money back guarantee. We take customer satisfaction very seriously. If by chance any of our products do not meet your expectations, please email us at admin@simplyhoney.com.au. We offer refunds (excluding shipping costs) or a replacement of the same product ordered (if deemed faulty).

We will send replacements for faulty stock once the original stock has been returned to our office within 7 days of receipt. A complete and thorough assessment of the returned goods will be performed by our team.

Please note that refunds will only be issued to the account used for the original transaction.

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